At Online Bridging we understand that your personal data is yours and should be treated in line with regulation. Our GDPR policy sets out how we use your data and the control you have over it. Please be reminded that as with all financial products, we have obligations to maintain records in accordance to FCA and GDPR guidelines.
How we protect your privacy.
Here (www.gov.uk/data-protection) you can find a guide of how Online Bridging meets the requirements of the Data Protection Act. We Make sure your personal data is safe and secure in all our business dealings. It’s vital that customers understand what information we need and will take take from the customers and why we need the information. How the information is processed is also a important factor.
Online Bridging will process your data.
Online Bridging is a trading name of Online Bridging Ltd. Online Bridging will process your data in order to provide services presented in this website.
We will ask for your data.
In to give the best financial advice we to understand your financial needs, and for this we need to obtain information about:
Your personal circumstances
Some of the information will be private and may be sensitive, such as details of your income and expenditure, health, debts and credit commitments, legal proceedings and adverse credit. Much of the information you provide will need to be passed on to the companies whose products you apply for.
Do I have to provide my personal data?
In order for us to be able to give you suitable advice, we need you to provide all the information we ask for as openly and honestly as possible. If you prefer not to disclose some information, please tell us that you prefer not to disclose it and we will assess whether this will alter or impede the work we are doing for you.
How will you use my data?
1. The primary reason we will use your data is to allow us to do the job you’ve asked us to do. Specifically, we will use your data to: • Assess and provide advice to meet your needs and circumstances; • Introduce you to a range of product and service providers in order to meet your requirements; • Administer cases and assist processing of applications; • Tell you about any changes to products and service we have arranged for you; • Inform you about products and services we think may be suitable for you (unless you ask us not to send you this information).
2. We may also process your information in order to meet our legal and regulatory requirements. These may include: • Complying with the regulations • Preventing financial crimes such as money laundering and fraud by passing your details to other relevant bodies such as the police and National Crime Agency where required.
3. We may also process your personal data for our own legitimate interests. Typically, these would be limited to: • Analysing our business for trends and research how we can improve our services to customers; • Reviewing the work we have carried out for you to ensure we have met the regulations and quality standards; • Ensuring we are able to exercise or defend legal challenges in the future.
How long we will store your data?
We will only keep your personal information as long as necessary. How long that is depends on the type of data and the nature of the work we have carried out. In most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.
Can I see a copy of my personal data?
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
What if my data is incorrect or incomplete?
You have the right to have your data corrected or completed by contacting us in writing. Please be aware that we need to maintain records of information as it was at the time of the advice or the transaction taking place.
Can I have my data erased?
If we have provided you with advice or processed a transaction on your behalf, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our advice and transactions to meet our regulatory requirements and in case we need to exercise or defend legal claims in future.
How can I get more information?
If you would like further details on how we use your personal information or if you have any data protection queries, please write to us. Contact information provided in the Contact Us page here.
If you’d like to make a complaint about how we have handled your personal data, please write to us describing your complaint. If you need more information feel free to call us.
If you are not satisfied with our responses, you can make a complaint to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) Email through their website at: https://ico.org.uk/concerns/
Important notes on protecting your own data
Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.
Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check. Online Bridging will not take responsibility if you transfer money to a fraudster in error.
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Online Bridging provides easy access to bridging loans and development loans at competitive interest rates. We help homeowners, landlords and property investors meet their financial goals.
Online Bridging is a brokerage service only dealing with unregulated asset-backed loans, Online Bridging does not provide any financial advice and does not offer mortgage advise for regulated loans, mortgages or credit agreements. Online Bridging is not regulated by the Financial Conduct Authority (FCA).
Online Bridging is a trading style of Red Lion Debt Advisory Limited, registered in England and Wales under number 12799246